Refund Policy

Last Updated: February 2026

At British Assignment, we are committed to delivering high-quality academic assistance services that meet your requirements. This Refund Policy outlines the conditions under which refunds are provided for our assignment help and academic support services.

By placing an order, you agree to the terms of this Refund Policy.

1. Our Commitment to Quality

We guarantee that all assignment assistance provided will:

• Be 100% original and plagiarism-free
• Follow your specific instructions and requirements
• Meet UK academic standards for your level (undergraduate, Masters, PhD)
• Be delivered by qualified subject experts
• Include proper referencing in your specified style (Harvard, APA, OSCOLA, etc.)
• Be delivered before your specified deadline

2. Unlimited Free Revisions

Before requesting a refund, we encourage you to use our unlimited revision policy:

• Timeframe: Request revisions within 14 days of delivery (30 days for orders over 10,000 words)
• Scope: Amendments to align work with your original instructions
• Turnaround: Revisions completed within 24-48 hours
• No Additional Cost: All revisions are completely free

Most concerns are resolved through our revision process without requiring refunds.

3. Refund Eligibility

3.1 Full Refund (100%)

You are eligible for a complete refund if:

• Non-Delivery: We fail to deliver your assignment help by the agreed deadline and you no longer need it
• Wrong Assignment: We deliver work for a completely different topic or subject than ordered
• Proven Plagiarism: Work contains plagiarism above 15% after revisions (Turnitin report required)
• Payment Error: You were charged twice or incorrectly billed
• Pre-Delivery Cancellation: You cancel before an expert has been assigned (within 2 hours of order placement)

3.2 Partial Refund (50-70%)

You may receive a partial refund if:

• Substantial Quality Issues: Work fails to meet academic standards despite revisions, verified by our quality team
• Late Delivery (Our Fault): We deliver late due to our error, but you still use the assistance (50% refund)
• Incomplete Order: Only part of the requested academic assistance is delivered

3.3 No Refund Situations

Refunds are NOT provided in the following circumstances:

• Grade Disputes: You received a lower grade than expected (we cannot guarantee specific marks or outcomes)
• Change of Mind: You no longer need the assistance after work has begun
• Incorrect Instructions: You provided incomplete, wrong, or unclear requirements
• New Requirements: You request changes beyond the original brief (these are new orders, not revisions)
• Late Revision Requests: You request revisions after the 14-day period has expired
• University Rejection: Your institution rejects work (we provide assistance materials, not guaranteed acceptance)
• Minor Formatting Issues: Small adjustments easily corrected through free revisions
• Subjective Dissatisfaction: Personal preference issues not related to quality or brief compliance
• Technical Issues (Your End): Download problems, email filters, or device issues preventing access
• After Approval: You approved the work as complete and satisfactory
• Partial Use: You've already used the assistance or submitted any part of it

4. Refund Request Process

To request a refund for assignment assistance services:

1. Contact Support: Email refunds@britishassignment.com within 14 days of delivery
2. Provide Details: Include order number, specific issues, and supporting evidence
3. Allow Review: Our quality team reviews your case within 48-72 hours
4. Try Revisions First: We may offer revisions before processing refund
5. Receive Decision: You'll be notified of approval, partial approval, or denial with explanation
6. Processing Time: Approved refunds processed within 5-10 business days to original payment method

5. Important Service Terms

5.1 Academic Assistance Purpose

All materials are provided as reference and learning resources to:

• Help you understand academic standards and approaches
• Serve as model answers for study purposes
• Guide your own assignment development
• Improve your academic skills over time

You are responsible for:

• How you use the assistance materials
• Compliance with your institution's academic integrity policies
• Ensuring submitted work represents your own understanding

5.2 No Grade Guarantees

We provide high-quality academic writing assistance but cannot guarantee:

• Specific grades or marks (2:1, First, etc.)
• Acceptance by your university or supervisor
• That markers will assess work as we anticipate
• Academic outcomes beyond our control

University marking is subjective and depends on numerous factors including marker preferences, rubric interpretation, and institutional standards.

5.3 Quality Assessment Criteria

Refund decisions are based on objective criteria:

• Did work follow the provided brief and instructions?
• Is it plagiarism-free (below 15% similarity)?
• Does it meet UK academic standards for the specified level?
• Is proper referencing included?
• Was it delivered on time?

Subjective opinions like "I don't like the writing style" or "It's not what I expected" without objective quality issues are not refund grounds.

6. Revision vs. Refund

We strongly encourage using our free unlimited revision service before requesting refunds:

7. Dispute Resolution

If you disagree with a refund decision:

1. Request Escalation: Ask for senior management review
2. Provide Evidence: Submit additional documentation supporting your claim
3. Independent Assessment: We may seek third-party academic expert evaluation (for significant disputes)
4. Final Decision: Senior management decision is final

We aim to resolve all disputes fairly within 7-10 business days.

8. Special Circumstances

8.1 Writer Performance Issues

If a specific expert consistently fails to meet standards:

• We'll reassign your order to a different qualified expert at no cost
• Provide expedited completion to meet your deadline
• Offer discount on future assignment help orders

8.2 Technical Failures

If our website, payment system, or delivery platform fails:

• Full refund if failure prevents service delivery
• Alternative delivery methods arranged immediately
• Compensation for any inconvenience caused

8.3 Extenuating Circumstances

We consider refund requests due to:

• Medical emergencies (documentation required)
• Family bereavement (verification needed)
• University policy changes affecting your order

Each case reviewed individually with compassion and fairness.

9. Money-Back Guarantee Summary

Our academic assistance money-back guarantee ensures:

• Quality Assurance: Work meets UK academic standards or we revise/refund
• Originality Promise: 100% plagiarism-free or full refund
• Deadline Commitment: On-time delivery or compensation
• Fair Treatment: Transparent policies applied consistently to all clients
• Clear Communication: Honest explanations for all refund decisions

10. Contact Information

For refund requests or questions:

Refund Department
Email: refunds@britishassignment.com
Phone: [Your UK Phone Number]
Response Time: Within 24-48 hours

General Support:
Email: support@britishassignment.com
Live Chat: Available 24/7 on our website

11. Policy Updates

We reserve the right to modify this Refund Policy. Changes will be:

• Posted on our website with updated date
• Applied to orders placed after the update date
• Communicated to active clients via email

Orders already placed are governed by the policy in effect at the time of purchase.

By placing an order with British Assignment, you acknowledge that you have read, understood, and agree to this Refund Policy, including all terms regarding the educational purpose of our assistance materials and your responsibility for how you use them.

This Refund Policy is governed by UK consumer protection laws and operates in accordance with our Terms of Service.

Effective Date: Jan 2020